Help & Support

 

 

Welcome to DCBOOKSHOP Support. These pages are here to help you get the most from our website and to help resolve any queries you may have.

 

How do I get my Digital product?

When all Digital Purchases (ebooks and audiobooks) have been made a download link will appear Due to their large file size 100-200mb, it's recommended that you connect to a Wi-Fi network to download an audiobook.

Side Note

I HAVE FOUND IT BEST TO DOWNLOAD ALL DIGITAL PRODUCTS VIA LAPTOP/PC/MAC AND THEN UPLOAD ALL DIGITAL PRODUCTS TO A DOCKED DEVICE SUCH AS AN IPOD, IPHONE, TABLET OR ANDROID DEVICE.

 

My Download Link Hasn’t Appeared?

Please allow between 2-10 minutes if nothing has appeared please Contact Us

If your order has not arrived by the time listed then please contact our Customer Support Team so that we can investigate.

 

Expiration of Digital Download Links

To stop Digital Sharing there is a 24-hour expiry on all download links after purchase. It is thoroughly recommended that you start the download process immediately to avoid losing this link.

I have extended the expiration period on larger audiobooks by 2-3 days

 

Returning Tangible/Physical items bought from dcbookshop.co.uk

If you're not satisfied with your purchase, you may return it for a refund. I will issue a refund to the original source the payment was made from.

For items returned within 14 days. All returned items must be in their original condition; shrink-wrapped products must be unopened.

 

Items That Cannot Be Returned

Digital Download Purchases, including downloadable PDFs, Audiobooks and Video Products, Gift cards, and shrink-wrapped items that have been opened, are not returnable.

I understand that very few may experience compatibility or quality issues with your Digital Download Purchases, please Contact Us for assistance.

Bulk orders of 50 or more copies are non-returnable.

If your return is shipped after the timeframes indicated above or without a packing slip, we regret that we cannot issue a refund or send the merchandise back to you.