Delivery

All our items are Digital unless otherwise stated.

Please note that the image of the item's cover shown by DC BOOKS may differ from the cover on the actual item.

Publishers change their covers frequently and we will normally send the latest edition of the item that is available; if this is important to you and you require a specific cover then please write to us before purchase.

 

HOW DO I GET MY DIGITAL PRODUCT?

WHEN ALL PURCHASES HAVE BEEN MADE A DOWNLOAD LINK TO YOUR PRODUCT WILL APPEAR PLEASE CLICK THE LINK TO DOWNLOAD.

TIPS:

I HAVE FOUND IT BEST TO DOWNLOAD ALL AUDIO/VIDEO PRODUCTS VIA A LAPTOP/PC FIRST AND THEN UPLOAD ALL PURCHASES TO A DOCKED DEVICE SUCH AS AN IPOD, IPHONE, TABLET OR ANDROID DEVICE.

 

MY DOWNLOAD LINK HASN’T APPEARED?

Please allow between 2-10 minutes if nothing has appeared please Contact Us

If your order has not arrived by the time listed then please contact Customer Support Team so that we can investigate.

 

 

VERY IMPORTANT: EXPIRATION OF DOWNLOAD LINKS

To cap the Digital Sharing Limit there is a 24-hour expiration bar set in place which allows any download link to naturally expire after the 24th hour after purchase.

*But rest assured once downloaded from the site, it's yours to keep forever.

*It's recommended, to download your product immediately upon purchase to avoid any disruptions.

 

DO YOU ACCEPT DIGITAL/EBOOK/AUDIOBOOK/VIDEO MP4 RETURNS?

Digital content and other downloaded purchases, including all downloadable PDFs, Audiobooks and Video Products, Physical/Digital Gift Cards/Codes are Non- Returnable Products.  (Even if the Downloaded Link was not clicked)

*However, if you are having compatibility or quality issues with your content, please Contact Us for assistance.

 

 

 

Physical/Tangible Products

 

 FREE Delivery (UK)

 

Cost

  • FREE (Minimum spends apply, see details below).

Delivery Time

  • 3 to 5 business days after dispatch.
  • Parcels going to residential addresses may be delivered on a Sunday.

Details

  • Orders including at least £62.99 or more of eligible items qualify for FREE Delivery. 
  • Orders of eligible items over £62.99 (including local VAT) qualify for FREE Delivery to the Republic of Ireland.

 

Special Delivery (UK)

 

Cost

  • £7.99 per delivery per an item weighing up to 1.16kg
  • £14.99 per delivery of item(s) weighing up to 2.32kg
  • £27.99 per delivery of item(s) weighing above 2.32kg

Delivery Time

  • 1-2 business day after dispatch, including Saturdays but not including Public Holidays.
  • Parcels going to residential addresses may be delivered on a Sunday.

 

Standard Delivery (UK)

 

Cost

  • We calculate the total weight of the items you’ve ordered and apply the appropriate delivery rate.
  • Small Items: £2.90 per delivery on orders weighing up to 1.16kg and £5.99 on orders weighing above 1.16kg. Small Items consists of Stationary and Gifts, Health and Wellness
  • Paperback and Hardback Books: £2.99 per book delivery.
  • Certain orders which can be delivered in a small or large envelope: £1.65 per delivery.
  • For orders from multiple product categories, the higher per delivery rate will apply.

Delivery Time

  • 1 to 3 business days after dispatch.

Details

  • We’ll show you your total delivery cost during checkout.
  • First Class Delivery has been renamed Standard Delivery, however, you'll still find the same selection of items and same service you've experienced under the First Class Delivery name.

 

International Delivery

Andorra
Argentina
Australia
Austria
Bahrain
Belarus
Belgium
Bermuda
Bosnia Herzegovina
Brazil
Bulgaria
Canada
Chile
China
Colombia
Costa Rica
Croatia
Cyprus
Czech Republic
Denmark
Ecuador
Egypt
Estonia
Faroe Islands
Finland
France
Germany
Gibraltar
Greece
Greenland
Guadeloupe
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Japan
Jordan
Kazakhstan
Kenya
Korea
Kuwait
Latvia
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia
Malaysia
Malta
Mexico
Monaco
Montenegro
Netherlands
New Zealand
Nigeria
Norway
Oman
Panama
Peru
Philippines
Poland
Portugal
Qatar
Romania
Russia
San Marino
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
Spain
Sweden
Switzerland
Taiwan
Thailand
Trinidad & Tobago
Turkey
United Arab Emirates
United States of America (all 50 states)
Uruguay
Vatican City (Holy See)
Venezuela

For a Fast and Free Worldwide/ International Delivery Quote Please Contact Us Here

 

If you've changed your mind, you can return your product(s) for a full refund/exchange within 14 days of purchase.

 

Returning/ Exchange Procedure: 

  1. Must be in the original condition it was sent in.
  2. Within 14 days from the day, of purchase.
  3. With a copy of the Purchase Receipt: Please state the nature of return/exchange on the reverse or on a packing slip.
  4. To our Return Address: 34 New House 67-68 Hatton Garden, London, EC1N 8JY, UK 
  5. Please ensure you obtain a proof of postage as we may need this at a later stage.
    We recommend you use a registered mail service that includes insurance, as we cannot give you a refund if we do not receive the item, or if it becomes damaged in transit.
  6. Return Postage Fees: Can not be reimbursed/refunded.

*If you no longer have your Purchase Receipt to hand, please ensure that you include a note in the parcel with details of your name, address, and order number, so that we can deal with it as quickly as possible.

 

Damaged or incorrect product(s)

If your product(s) has arrived damaged as a result of transit or if we have sent you the wrong item(s) please Contact Us and include the order number and the nature of the issue.

*Please do not return your damaged or incorrect item until you have received a response from DC Customer services or Support Team.

 

How will you be refunded?

DC BOOKS will refund the returned product(s) upon receipt, via the same method that you originally used to pay for the item(s).

Please be aware that refunds can take up to 30 days to appear on your statement.

 

Can I change my delivery address after I've ordered?

The speed of service is very important at DC BOOKS. If your product(s) is in stock, it's often ready to be dispatched within half an hour on the same working day.

It is vital to double-check your order before it's submitted.

We understand that everyone makes mistakes and occasionally you may want to amend an order.

If this is the case, please use the form on our Contact Us as quickly as possible, sending us as much information as you can so that we can do our best to help.

However, if the order is already being processed then we may not be able to change the details.

 

Late delivery

In the event of dispatched products being delayed beyond our estimated delivery times or lost in the post, we will offer a replacement or refund.

We do please ask that you to wait the set time after the date of dispatch, outlined in the dispatch confirmation email, before contacting us.

  • UK – 1-5 days.
  • Western Europe – 21 days
  • USA and Canada – 21 days.
  • Rest of the world – 35 days.

 

If you have waited the listed time for your product(s), which still has not arrived, please Contact Us with as much information as possible and include your order number.